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Privacy Policy – “We do not store credit card details nor do we share customer details with any 3rd parties” 


Delivery Policy –  We will ship all boxes by Royal Mail.

 

Returns Policy –  We are committed to selling high-quality products we hope you'll enjoy using but we also know that there may be a time when you need to exchange or return something you have bought. Please make sure that you check your items carefully before they are used. 


If you change your mind

Within 30 days
•Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, labels must remain attached, in a saleable condition and we’ll give you a refund.

You will be responsible for the cost of returning goods for exchange or refund, if a replacement or swap such as different size is required we will despatch the replacement goods free of charge

•Our 30-day money-back guarantee does not affect your statutory rights. 

If there's a fault with the product...

•If you send it back to us within 30 days well give you a 
replacement or a full refund.
 •This does not affect your statutory rights.

Please use a recorded method of carriage to return the goods to us as we cannot be held responsible for items lost or delayed in the post.

Distance Selling Regulations

If you have ordered by our site under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund.

To cancel, you can email us, call 07791 112404 within seven working days (commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).

Item(s) must  be returned to Racket Box at your cost


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